• Privacy Policy

    Privacy policy


    At JSDS-Jordan we are committed to protecting your personal data to the greatest degree, and by accepting the JSDS-Jordan Customer Privacy Policy, you allow us to collect, use and disclose your personal information only in accordance with the Privacy Policy and to a very limited extent. Please note that your personal data will never be sold, used or displayed to any party with or without payment. 

     

    How JSDS-Jordan obtains customers' personal information


    When opening a new account on the Jordan Star Digital Stores website (www.jordanstardigitalstores.com), we request a set of personal data for the customer, where this data must be completed correctly to complete the registration process on the site and to ensure that there is no false or misleading information.

    *Personal Information We Collect:


    Name, address, e-mail, phone number, residence address, state.

    Financial information such as credit/debit card or bank account details in some transactions.

    To ensure the accuracy of customer data, we may need to request proof of your identity and place of residence, such as: a copy of your ID card, passport, driver's license or registration/guarantee certificate.

    Signing the purchase agreement when the transfer amount exceeds 5,000 Jordanian dinars per transaction.

    *Note: Failure to provide such information and data may result in restrictions on use of all JSDS-Jordan services or suspension of the Customer's account. For certain high-value transactions, we may be required to provide personal information to our partners such as payment service providers.

    We use cookies; These are small text files that are stored on the customer's computer for record-keeping purposes. The information collected and stored through cookies may be against the personal data we hold on our systems.

    When you submit digital products from JSDS-Jordan to a customer who is not registered on the Site, we will store that customer's email. In the event that the customer does not register an account on JSDS-Jordan, his email will not be used by JSDS-Jordan, but it will remain to be stored as part of your transaction history, and to ensure that the digital product is sent to the email. You must ensure that you have the necessary permission to use the addressee's e-mail address.

    Depending on the information you have provided to us (your current verification status and the processes you wish to perform), we may collect further information from banks, credit/debit card processing services, and identity verification services.

    Monitoring the customer's account when using payment through electronic gates, where if it turns out that the customer is paying via (credit cards / PayPal accounts) with a different name, the account will be suspended temporarily and clarifications will be requested.

    We obtain such personal and confidential information from the following sources:


    Information that you provide to us online, through forms, written forms and other forms of data entry.

    Information entered online by storing your personal information without completing or submitting a form.

    Information from third parties is entered indirectly to ensure the authenticity of the user and to prevent any fraud.

    Information from third parties that you certify and agree to provide to us.

    Information on buying and selling transactions and account history.

    These organizations may not use your personal information for any other secondary purposes beyond the purpose for which your personal information was provided by us unless they are required by law to do so.

    Although we make every effort to maintain your privacy, we may need to disclose your personal information to law enforcement agencies, government agencies, other third parties that assist in fraud investigations, or other third parties to protect similar JSDS-Jordan or where we are required to do so in order to comply by law or where we are in a position to cooperate with an ongoing legal enforcement investigation or where we have a good faith belief that such belief is necessary to prevent material harm or financial loss, to report suspected illegal activity or to investigate a potential breach of our User Agreement.

    We may share your personal information with other unaffiliated third parties for the following purposes:

        Fraud Prevention and Risk Management: To help prevent fraud or assess and manage risks.
        Customer Service: For the purposes of customer service, including assistance with servicing your accounts or resolving disputes (for example, billing or procedural matters).
         Shipping: In connection with shipping and related services for purchases made using JSDS-Jordan.

    Legal Restriction: To assist them in complying with and verifying the requirements of combating money laundering and terrorist financing.

     Service Providers: To enable service providers under contract with us to support our business operations, including fraud prevention, billing, marketing, customer service and technology services. Our contracts require that these service providers use your information only in connection with the services they perform for us and not for their own benefit.

     Other third parties: With your consent or direction to do so.

    Otherwise, we will only disclose your personal information to a third party with your permission.


    We do not sell or rent any of your personal information to third parties within the normal scope of doing business and will only share your personal information with third parties in accordance with this Privacy Policy.

     Control of personal information


    If there is a change in personal information (such as your name, address, or phone number), you must update this information through the "Modify My Account Information" section of your account on the JSDS-Jordan website or by contacting JSDS-Jordan Customer Service.


    JSDS-Jordan is not responsible for any losses arising from your failure to keep private personal data confidential.


    If you wish to suspend your account, you will have to contact customer service. We are committed to maintaining some of your records for one year after closing your account.

     JSDS-Jordan Customer Service


    If you would like to communicate with our customer service, please contact us by clicking on one of the following links:


    Fill out a contact us form, where a customer service representative will respond to you within 24 hours

    Direct contact on technical support numbers 0785531000 / 0791510280

    Contact us at (support@jordanstardigitalstores.com)

    If you are a merchant and would like to join our distributors, contact us on

    (dealers-jo@jordanstardigitalstores.com) Jordan

     (dealers-ksa@jordanstardigitalstores.com) Saudi Arabia

     How JSDS-Jordan contact you


    When you register for a new account on JSDS-Jordan, we will use your email address to send you the following:


    An activation message on the customer's phone containing a code that you must enter in the space provided to confirm your phone number.

    An activation email to verify the authenticity of your mail, through which you will be contacted in any future transactions (the mail can be changed at any time).

    E-mails that are automatically sent for operations such as a new request, changing the status of the request, adding account balance, changing the password.

    Monthly newsletter to inform you about new products, services and special offers.

    Sometimes, ads are sent from special offers, discounts...etc (ranging from once or twice a month).

    How to protect your personal data


    We store your personal information on servers located in the United States. If you choose to provide us with personal information, you consent to the transfer of your personal information to and stored on our servers. We take reasonable measures to protect all of your personal information from unauthorized access, use or disclosure, including the use of Secure Socket Layer (SSL) technology with certified 128-bit high security encryption. Generally, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information. You must enter your username and password each time you want to use the JSDS-Jordan service. Never share your username and password or any details of your customer account with anyone.

    In the event that you fear that your username, password or your customer account has been hacked, please contact our customer support team immediately.


    In particular, if you fear that your password has been compromised, please be sure to change it immediately by logging into your JSDS-Jordan account.


    All transactions are processed automatically and anyone who obtains your access credentials and/or your mobile phone can use them to transfer your funds without your permission.

    In the event that you have provided your mobile phone and/or your email address and/or your access data for JSDS-Jordan services to a third party and the third party used your access data, or you negligently provided your mobile phone data or access to a third party who then used it You will be responsible for the movements that have taken place and for the further use or misuse of your JSDS-Jordan account until and unless JSDS-Jordan is notified otherwise. and that you are responsible for any use or misuse of your login data. We may require you to close your JSDS-Jordan account, open a new one, and/or change your JSDS-Jordan services login credentials.